This process removes any temporary files or automatically saved data from your browser set up. You can also try clearing or deleting your browser's cache (this can also be referred to as your browsing history). ![]() Does switching your browser make a difference? Do you connect successfully to the resource in a different browser, or are you still seeing the same error message on the screen? For example, if you cannot connect to the resource using Internet Explorer (IE), try accessing the resource from Chrome or Firefox. To test to see if the access error is caused by the current browser you are using, a general rule is to try accessing the resource in a different browser. ![]() ![]() Web browsers create temporary files (sometimes known as "cookies) which can potentially block your access to an e-resource platform. Online resource access problems can often be caused by the web browser installed on your PC/laptop/device.
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